information

How to contact us:

  • send an email to val@kumikomatcha.fr
  • or use the easy contact form at the bottom of this page
  • call us at +33 (0)9 77 21 73 28

How much is delivery?

In metropolitan France:

  • Fast delivery - 2 to 4 business days
    • free delivery for all orders over 40€
    • shipping cost billed for all orders under 40€ (visible before payment)
  • Express delivery and other options: shipping cost and delivery options are visible before payment

Worldwide: shipping cost and delivery options  are visible before payment.

How and when is my order sent?

  • We deliver worldwide.
  • All orders go through our logistics partner "Sympl," located in Paris and certified FR-BIO-10 according to the standards set by Agriculture Biologique for stocking organic products
  • Our logistics partner "Sympl" uses a special machine to create custom shipping boxes out of recycled cardboard according to the dimensions of the articles you have ordered. "Sympl" uses an eco-friendly, water-based adhesive to seal packages.
  • Proper delivery and your satisfaction are guaranteed.
  • You will receive an e-mail containing your shipment's tracking number once your order has been processed
  • Orders are sent out the same day if placed before 13h30, or otherwise the following business day.
  • For standard delivery, you may anticipate your order's arrival within 2-4 business days (2-3 business days if you live in large city).
  • We do not ship orders out during the weekend
  • Despite the best efforts of our team and of our logistics partner, there may sometimes be unexpected delivery delays (during the holidays for example). If you have not received your order within 4 days, the best option is to contact us by email at val@kumikomatcha.fr so that we can personally take care of you.

    Our Guarantee

    We want your experience to be as satisfying as possible, and you can count on us to make your life easy.

    If at any moment you are unsatisfied with your order or your experience with Kumiko Matcha, we will do everything in our power to address your concerns.

    According to our general terms, we accept all returns and order cancellations within 30 calendar days, provided that all products are unopened in their original packaging and do not present signs of use or damage.

    In any case, please remember to contact us at val@kumikomatcha.fr for any concerns. We will always take care of you.

    More information:

    1. Legal Notices
    2. Privacy Policy
    3. General Terms of Sale
    4. Return Policy
    5. Cancellation form

    Questions?

    If you have any questions, perhaps we have already answered them

    If you have other comments or questions, don't hesitate to let us know by sending a message to val@kumikomatcha.fr

    Your message will be delivered to my personal e-mail account, and I will always take care of you!

    Companies

    If you represent a company or professional clientele, click here to access your special page.

    Kumiko Matcha is a VALICOM & DECO brand:
    • SIRET : 794117051 00019
    • Headquarters : 38 rue le laboureur, 95160 Montmorency, France.
    • Mailing address for orders and returns: SAS DAT SYMPL C/O VALICOM & DECO Kumiko Matcha, 189 rue d'Aubervilliers voie F numéro 7 - 75018 Paris

    Easy contact form

    You can contact us directly with this contact form to receive a quick response (in most cases, less than 24 hours).

    You can also reach us directly at val@kumikomatcha.fr, or by calling us at +33 (0)9 77 21 73 28